Services / Cloud & Platform Engineering / Managed Services
Managed Services
Continuous monitoring, management and support of your IT estate.
- Coverage around the clock across our time zones.
- Predictable monthly cost.
- Clear reporting against agreed service levels.
Common challenges
Stretched IT teams
Day-to-day operations leave no time for improvement.
Coverage gaps
Nobody is watching outside business hours.
Unpredictable cost
Support effort is hard to budget.
What this service focuses on
Monitoring and support
Round-the-clock coverage across our time zones.
Patching and maintenance
Scheduled updates that keep systems secure.
Service reporting
Clear reports against agreed service levels.
What you get
- Service catalog and service levels
- Monitoring and incident handling
- Patch and maintenance program
- Monthly service report
How we deliver
Onboard
Document systems and agree service levels.
Transition
Take over monitoring and support in stages.
Run
Handle incidents, changes and maintenance.
Improve
Review reports and reduce recurring issues.